This policy explains what personal information Defrag collects, why, and what we do with it. It's written to be read, not to be survived.
To reply to you, to do the work you've asked for, to keep records the law requires, and to keep our systems secure. We keep personal information only as long as we need it for those purposes.
Our hosting and email providers process data on our behalf and are bound to use it only for that. We don't share personal information with anyone else unless you've agreed, or the law requires it.
Our site and mail are hosted with providers that may store data outside New Zealand. Where that happens we take reasonable steps to ensure it's protected to a standard comparable with the Privacy Act.
Under the Privacy Act 2020 you can ask to see the personal information we hold about you, ask us to correct it, and ask what we've done with it. Email privacy@defrag.co.nz and we'll respond within 20 working days.
If you're not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
We use encrypted connections, access controls and backups. If a privacy breach causes or is likely to cause serious harm, we'll notify affected people and the Privacy Commissioner as soon as we reasonably can, as the Act requires.
If this policy changes we'll update the date above. Material changes will be noted on this page.